We aim to dispatch orders from our warehouse within 2 business days, and a delivery timeframe is provided at checkout.

There is a flat-rate cost applied at checkout, or you can get free shipping for orders over £100.

Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.

UK / USA / Europe:
All included in your purchase price to avoid any nasty surprises. 

Elsewhere:
We send parcels with duties paid when possible, but some extra charges may be due on arrival. These charges are applied by your government and will be your responsibility. Contact us if any questions.

I'm sorry but at this time Collectable Cities cannot accept refunds or exchanges, unless something is wrong with the item. Please purchase seriously.